Registered Migration Agent: Gaurab Dahal | MARN 2619218
Effective Date: September 2026
This Initial Migration Consultation Agreement & Payment Terms (“Agreement”) sets out the terms and conditions governing an initial migration consultation provided through VXL Education by Gaurab Dahal, Registered Migration Agent (MARN 2619218).
Please read this Agreement carefully before booking and paying for your consultation.
By accepting this Agreement, booking an appointment and making payment, you (“Client”, “you” or “your”) acknowledge that you have read, understood and agreed to these terms.
This Agreement relates to an initial migration consultation only. It does not automatically engage VXL Education or the Registered Migration Agent to prepare, lodge, manage or represent you in relation to a visa application or other migration matter.
Nothing in this Agreement excludes, restricts or modifies any right, consumer guarantee or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law.
1.1 Service Provider
VXL Education
Migration advice provided during the initial consultation will be provided by:
Gaurab Dahal
Registered Migration Agent
MARN 2619218
1.2 Client
The person making the booking and receiving the consultation is referred to in this Agreement as the “Client”.
The Client must provide accurate personal and contact information when making the booking.
2.1 This Agreement applies specifically to the Client’s initial migration consultation.
2.2 The purpose of the consultation is to allow the Registered Migration Agent to understand the Client’s circumstances and provide preliminary professional migration advice relevant to the matter discussed.
2.3 Acceptance of this Agreement does not constitute an engagement for ongoing immigration assistance beyond the initial consultation.
2.4 If the Client subsequently wishes to engage VXL Education and/or the Registered Migration Agent for further immigration assistance, a separate written service agreement may be required before that work commences.
3.1 The standard initial migration consultation fee is:
Professional Consultation Fee: AUD $100.00
GST: AUD $10.00
Total Payable: AUD $110.00 including GST
3.2 All amounts are stated in Australian Dollars (AUD).
3.3 Payment in full is required before the consultation unless otherwise agreed in writing.
3.4 The appointment will not be confirmed until payment has been successfully received and the booking has been confirmed.
3.5 The consultation fee relates only to the initial consultation and professional advice provided within the scope of that consultation.
3.6 The consultation fee does not include preparation, lodgement, management or representation in relation to a visa application, nomination, sponsorship, skills assessment, review application or any other ongoing migration matter unless expressly agreed otherwise in writing.
4.1 Depending on the Client’s individual circumstances, the consultation may include:
4.2 The consultation does not automatically include:
4.3 Any services required beyond the initial consultation will be separately discussed and may be subject to a separate professional service agreement and additional fees.
5.1 Professional migration advice during the consultation will be provided by:
Gaurab Dahal
Registered Migration Agent
MARN 2619218
5.2 The Registered Migration Agent will provide advice based upon:
5.3 The Registered Migration Agent will exercise independent professional judgement when providing migration advice.
5.4 The Client acknowledges that the quality and accuracy of the advice may depend on the completeness and accuracy of the information provided by the Client.
6.1 The Client agrees to provide complete, accurate, current and truthful information relevant to their migration circumstances.
6.2 Where relevant, the Client should disclose:
6.3 The Client must not knowingly provide false, misleading, fraudulent or incomplete information or documents.
6.4 The Client should provide relevant documents requested before the consultation where reasonably possible.
6.5 VXL Education and the Registered Migration Agent may reasonably rely on information and documents supplied by the Client.
6.6 Advice may need to be reconsidered if information provided by the Client is subsequently found to be inaccurate, incomplete or materially different.
VXL Education may accept payment through:
Payment methods may vary depending on the location and method of booking.
Card and online transactions may be processed through secure third-party payment providers.
VXL Education does not intentionally store complete credit or debit card details where payments are processed through an external secure payment provider.
8.1 A Client may request to reschedule their consultation by providing at least three (3) hours’ notice before the scheduled appointment.
8.2 Rescheduling is subject to appointment availability.
8.3 Where less than three (3) hours’ notice is provided, VXL Education may treat the booking as a late cancellation and the consultation fee may be forfeited, subject to any rights available to the Client under applicable Australian law.
8.4 VXL Education may, acting reasonably, permit rescheduling in exceptional circumstances.
8.5 If VXL Education or the Registered Migration Agent is required to cancel or materially reschedule the consultation, reasonable efforts will be made to arrange an alternative appointment.
8.6 If a mutually suitable alternative appointment cannot reasonably be arranged following cancellation by VXL Education or the Registered Migration Agent, the Client will be entitled to an appropriate refund of the consultation fee paid.
9.1 If the Client fails to attend a confirmed consultation without providing prior notice (“no-show”), the consultation fee will ordinarily be forfeited.
9.2 A new consultation fee may be required before another appointment is confirmed.
9.3 If the Client arrives late, the consultation may still finish at the originally scheduled finishing time.
9.4 The Registered Migration Agent is not required to extend the consultation where doing so would interfere with another Client’s appointment or other professional commitments.
10.1 Once the initial consultation has been completed and the professional service has been provided, the consultation fee is generally non-refundable.
10.2 A refund will not ordinarily be provided merely because:
10.3 Any refund request will be considered having regard to:
10.4 Where a refund becomes legally or contractually payable, VXL Education will process the refund in accordance with applicable professional and legal requirements.
10.5 Nothing in this Agreement excludes, restricts or modifies any refund, re-supply, consumer guarantee or other remedy to which the Client is entitled under applicable Australian law.
11.1 If the Client engages VXL Education for eligible further professional migration services within three (3) months from the date of the initial consultation, the initial consultation fee may be credited towards the professional fees for those services.
11.2 Where applicable, the credit will be:
AUD $110.00 including GST
11.3 The consultation credit:
11.4 Any applicable consultation credit should be identified in the subsequent service agreement and/or invoice.
12.1 This Agreement relates to the initial consultation only.
12.2 The Client is under no obligation to engage VXL Education for further professional services following the consultation.
12.3 Similarly, completion of an initial consultation does not automatically require VXL Education or the Registered Migration Agent to accept an ongoing engagement.
12.4 If both parties agree to proceed with further immigration assistance, the Client will be informed of:
12.5 Where required, a separate written service agreement will be entered into before ongoing immigration assistance is provided.
13.1 Unless expressly stated otherwise, the consultation fee does not include government charges or third-party expenses.
These may include:
13.2 Government and third-party fees are determined independently by the relevant organisation and may change without notice.
13.3 VXL Education does not control those charges and is not responsible for increases, changes, delays or refund decisions made by government authorities or independent third parties.
14.1 Neither payment for an initial consultation nor subsequent engagement of VXL Education guarantees:
14.2 Migration and visa decisions are made independently by the Department of Home Affairs, Administrative Review Tribunal, skills assessing authorities and/or other relevant government or independent bodies.
14.3 The Registered Migration Agent provides professional advice based on the information available and applicable migration law and policy but cannot control or guarantee decisions made by government departments, tribunals, assessing authorities or other third parties.
14.4 Any processing timeframe discussed during the consultation is indicative only unless formally specified by the relevant authority.
15.1 Personal and confidential information provided in connection with the consultation will be handled in accordance with applicable privacy, confidentiality and professional obligations.
15.2 Information may be collected, stored, used or disclosed where reasonably necessary to provide the requested professional service or where required or authorised by law.
15.3 Reasonable steps will be taken to protect Client information from unauthorised access, use or disclosure.
15.4 The Client acknowledges that VXL Education may use appropriate information technology, electronic communication, document-management and cloud-based systems in the ordinary course of providing professional services.
16.1 The Client acknowledges and agrees that the Registered Migration Agent and authorised VXL Education personnel may use artificial intelligence (AI), automation, legal research technology, document-management systems and other digital tools to assist with administrative and professional tasks associated with the Client’s matter.
16.2 AI and other technology may assist with activities including:
16.3 AI is used as an assistive professional tool and does not replace the Registered Migration Agent.
16.4 AI-generated information, by itself, does not constitute migration advice to the Client.
16.5 Where AI is used to assist with immigration assistance, the Registered Migration Agent will exercise independent professional judgement and appropriately review relevant AI-generated material before relying upon it in providing professional advice.
16.6 Reasonable steps will be taken when using AI or other technology to protect Client confidentiality and personal information and to comply with applicable privacy and professional obligations.
16.7 VXL Education will not knowingly input, disclose or process Client information through an AI platform in a manner inconsistent with applicable privacy, confidentiality or professional obligations.
16.8 Gaurab Dahal (MARN 2619218) remains professionally responsible for the immigration assistance and migration advice provided by him, irrespective of whether AI or other digital technology has been used to assist with the work.
16.9 By accepting this Agreement, the Client acknowledges that appropriate AI-assisted and other digital technologies may be used in connection with their consultation subject to the safeguards, professional oversight and responsibilities described above.
17.1 VXL Education will maintain appropriate records relating to consultation payments in accordance with applicable taxation, legal and professional requirements.
17.2 An appropriate itemised invoice will be issued in connection with the professional consultation.
17.3 Following payment, an appropriate receipt/payment confirmation identifying the relevant service and payment will be provided in accordance with applicable requirements.
17.4 Clients should retain their invoice, receipt and payment confirmation for their records.
18.1 Australian migration legislation, regulations, legislative instruments, government policy, visa criteria, application charges and administrative practices may change from time to time.
18.2 Advice provided during the initial consultation is based on:
18.3 Advice provided during the consultation should not necessarily be relied upon indefinitely.
18.4 The Client should obtain updated professional advice before acting on earlier advice where:
19.1 Nothing in this Agreement excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other applicable legislation.
19.2 To the extent permitted by law, VXL Education will not be responsible for loss arising from circumstances outside its reasonable control, including:
19.3 Nothing in this clause limits liability where that liability cannot lawfully be excluded or limited.
20.1 If the Client has a concern regarding the consultation, payment or professional service received, the Client is encouraged to contact VXL Education promptly.
20.2 VXL Education will endeavour to review and address complaints professionally, fairly and within a reasonable timeframe.
20.3 Nothing in this Agreement prevents the Client from exercising any complaint, consumer protection or regulatory right available under Australian law.
21.1 This Agreement is governed by the applicable laws of Australia and, where relevant, the laws of the Australian State or Territory applicable to the services or transaction.
21.2 Nothing in this Agreement is intended to restrict any jurisdiction, statutory right, consumer protection or legal remedy that cannot lawfully be restricted.
By accepting this Agreement, booking an appointment and proceeding with payment, the Client confirms that:
Before proceeding to payment, the Client should be required to select the following checkbox:
The checkbox must not be pre-selected.
The Client should not be able to proceed to payment until the checkbox has been selected.
VXL Education – Global Head Office
Level 8, Suite 10/365 Little Collins Street
Melbourne VIC 3000
Office: 03 9003 2543
Email: visa@vxlmigration.com.au
Level 2, 191 Liverpool Street
Hobart TAS 7000
Office: 03 6236 9614
Email: visa.tas@vxlmigration.com.au
Gaurab Dahal
Registered Migration Agent | MARN 2619218
Direct Phone: 0413 066 897
Initial Professional Migration Consultation Fee: AUD $110.00 including GST
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