This Payment & Consultation Policy (“Policy”) sets out the terms and conditions applicable to all payments made to VXL Migration & Education Consultants (“VXL Migration”, “we”, “us”, or “our”). By booking and paying for a consultation or engaging our services, you (“the Client”, “you”, or “your”) acknowledge and agree to be bound by the terms of this Policy.
1.1 Consultation fee is AUD $100.00 plus GST (total $110.00).
1.2 All amounts are quoted in Australian Dollars (AUD) and are exclusive of GST unless expressly stated otherwise.
1.3 Payment in full is required prior to the consultation. An appointment will not be confirmed until payment has been received.
1.4 Fees for additional services (beyond consultation) will be outlined in a written agreement or invoice prior to commencement.
1.5 All official receipts will be issued upon request, and financial records are maintained securely in compliance with Australian taxation and consumer law.
We accept the following methods of payment:
All card transactions are processed securely. VXL Migration does not store complete credit/debit card details.
3.1 Consultation fees are strictly non-refundable once payment has been made and the consultation has been attended.
3.2 Failure to attend a scheduled consultation without prior notice will result in forfeiture of the fee, and no refund will be issued.
3.3 Clients may reschedule an appointment up to three (3) hours prior to the scheduled time, subject to availability. Requests to reschedule made less than three (3) hours before the scheduled appointment will not be accepted, and the fee will be forfeited.
3.4 Refunds will not be provided in cases where the client changes their mind after payment, or if the Department of Home Affairs or other authorities refuse, delay, or cancel a visa or application.
4.1 If you engage VXL Education for additional professional services within three (3) months of the consultation date, the consultation fee will be credited towards those professional service fees.
4.2 This credit is non-transferable and may only be applied to services engaged by the original client.
5.1 Government application fees, health checks, English tests, skills assessments, police clearances, courier charges, and other third-party costs are separate from our professional fees and are payable directly by the client.
5.2 VXL Migration is not responsible for changes in government or third-party fees and does not provide refunds relating to such charges.
6.1 Consultations are conducted exclusively by our Registered Migration Agent, Rupinder Singh (MARN 2418573).
6.2 The consultation fee covers the professional advice and guidance provided during the session.
6.3 Payment for a consultation or professional service does not guarantee the success of any visa or migration outcome, as decisions rest solely with the Department of Home Affairs or other relevant authorities.
7.1 VXL Migration shall not be liable for any indirect, incidental, or consequential loss arising from payment processing delays, technical issues, or matters beyond our reasonable control.
7.2 To the maximum extent permitted by law, our liability is limited to the re-supply of services or the refund of amounts paid for services not delivered, at our discretion.
8.1 This Policy shall be governed by and construed in accordance with the laws of the State of Victoria and the laws of the Commonwealth of Australia.
8.2 Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.
For any questions regarding this Policy, please contact us:
📞 03 8383 2074
📧 visa@vxlmigration.com.au
🏢 713/365 Little Collins Street – Melbourne, Victoria